AI Policy

Citely is an AI-native product: we query third-party AI engines to measure your visibility, and we use AI models internally to generate content drafts and audit recommendations. This page explains how.

Tracking third-party AI engines

To measure visibility, we send tracked prompts to AI engines (ChatGPT, Perplexity, Google AI Overviews, and others on higher plans) and record their public responses. This uses each provider’s standard API access and does not involve your private data — only the prompts and public responses relevant to your tracked topics.

Content and audit generation

Content Studio and audit recommendations are generated using large-language-model providers under commercial agreements that exclude your content from being used to train the providers’ general-purpose models.

Human review is expected

AI-generated drafts, audit findings, and Agent answers are decision-support, not final output. Review AI-generated content for accuracy before publishing — like any AI system, outputs can contain errors or reflect stale information.

Your data and model training

We do not use your account data, uploaded content, or tracked visibility results to train models for other customers. Aggregate, de-identified benchmarking data (for example, category-level visibility trends) may be used to improve product recommendations.